Hotels Keep Guests Happy Despite Economic Cutbacks

Satisfaction RankingsIt's no secret that hotels across the nation (and even the globe) are struggling to cope in a difficult economy. Scaling back on perks like room service, eliminating freebies, and downsizing venue staff are just a few of the changes meeting planners and business travelers may have encountered during recent stays.

And just how do customers feel about these changes? They're pretty satisfied.

According to a recent J.D. Power and Associates survey, guest satisfaction at four of six types of hotels (upscale, midscale full service, midscale limited service and economy/budget) increased in the last year. Satisfaction at luxury hotels remained steady and decreased slightly at extended-stay hotels.

Conducted from online responses from over 66,000 guests who stayed in a hotel between June 2008 and May 2009, the report saw Microtel Inns & Suites as number 1 for guest satisfaction among economy/budget hotel options for the eighth consecutive year. Embassy Suites was another repeat winner in the upscale category, while Drury Inn & Suites received a fourth-year top spot among midscale limited service hotels. The Four Seasons Hotels and Resorts received the highest score of any hotel in any category.

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