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Boost Meeting Attendance with "Pay-What-You-Can" Approach

Friday, May 1, 2009 by Sarah Larkins
In today's uncertain economy, associations are struggling to strengthen ties and remain relevant to their members. One of the best ways to do this has always been hosting meetings and events, but due to staff cuts and reduced budgets all-around, it's likely that convincing your members to register has grown increasingly difficult.

Association Strategies, Inc., a premier executive search and transition management team, has some advice for struggling associations. In the first of its original quarterly surveys called "Burning Questions," the organization came across a few strategies for associations to connect with staff, volunteers and their networks.

One such approach is to take a hard look at your members and offer what they need right now. Here's what they said one respondent was doing to make it easier for members to stay involved:

"One of our respondents shared their association’s experience creating a 'pay-what-you-can' approach to meeting registration. The organization was pleasantly surprised by the number of individuals who registered—and who paid close to the proposed fee."

We've always supported offering multiple registration options to your attendees to keep attendance high—for both association events and non-association meetings. Letting cash-strapped attendees sign up for the most relevant sessions of your event captures an audience you might have otherwise lost with one all-inclusive event fee.

Read the complete survey by Association Strategies for more insight.

Comments for Boost Meeting Attendance with "Pay-What-You-Can" Approach

Monday, June 22, 2009 by Geoff:
How do you ensure your event will make money and/or even break even with a pay-what-you-can approach? You might attract warm bodies but how does that pay for the cost of holding the event, let alone margin?
Monday, June 22, 2009 by Kim Smith:
We've tried the Pay As You Wish for 5-6 of our public seminars for the past 1 1/2 years. We allowed people to sign up for the event with no money down and then at the end of the seminar, we had payment forms for people to fill out and submit their payment. Challenges we've faced: 1) No-Shows: people sign up several months in advance and then their plans change and they don't notify us that they can no longer attend. 2) Catering and room-set up have been inaccurate because of the no-shows so we are left paying for extra food/beverages. 3)Some people leave early to avoid submitting a payment, 4)People that have submitted payments only range 12-25% of that reqular price of our seminars so we have been in the RED on all of these events. Recommendations: 1) Require people to pay something up front with a cancellation/refund policy in place, 2)Have people submit their payment when they check in to the seminar instead of at the end of the seminar.
Monday, June 22, 2009 by Sarah:
Thanks for your feedback! Obviously the pay-what-you-can is definitely something that will very event by event, organization by organization. Assoc. Strategies found that some organizations saw success, meanwhile Kim was in the red. Definitely not a decision to be taken lightly when setting up your event budget and fees.

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