Ritz-Carlton and Four Seasons Named 2011 Customer Service Champions


J.D. Power and Associates released this week the 40 companies receiving their "Customer Service Champion" designation for 2011. Two of which happen to be hotel company brands Ritz-Carlton and Four Seasons. The two brands fell into a list with other cross-industry brands, such as Southwest Airlines, T-Mobile, Mercedes-Benz and Kaiser Permanente.

It's considered an honorable distinction. In no particular order, the brands are named champions due to their performance in five key areas: people, presentation, price, product and process. Of course, customer feedback on customer service also played a role in this designation. It's important during this calm after the economic storm to show which companies have continued to provide outstanding customer service.

What role do you think customer service will play, now that the meetings market is heating up? Will it ever become more important than the bottom line?

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