2016 Trends Hospitality

4 Exciting Forecasted Trends of 2016

2016 promises to be exciting with the Summer Olympics in Rio, and the Presidential Race in our living rooms (and in our pockets) from now until next November. Meetings and events are also back in the news with a changing landscape that includes increased group business and a shift in control from the meeting owner to the hotel


Event Horror Stories: Onsite Terrors with the Terrible Twins

The horrors facing our event planner Jenny are about to get even creepier. A simple turn down the wrong hallway at her conference means facing a terrifying force that she can’t escape easily: While you might not experience such an unnerving encounter with your attendees, you’ll likely get onsite feedback from time to time that’s,


2nd Annual Event Horror Story Fest: New Nightmares

It’s all starts like an eerie dream that quickly turns dark, then a relentless feeling of fear and dread overcomes you. That’s right, it’s that time of year again, a time to share our frightening tales of events gone horribly wrong. So turn out the lights, cuddle up with your laptop and prepare yourself for


9 Meeting Planning Mistakes to Avoid

To ensure that meetings flow smoothly and achieve desired results, there are a number of things to keep in mind. Ultimately, it is the most senior executive present who has the ability to support or pull the plug on a meeting. A carefully crafted agenda delivered at an appropriate venue are keys for the success


Event Horror Stories: The Devil is in the Details

Our planner, Jenny, is about to experience perhaps the most chilling moment a person in her profession will ever face. So, it’s time to gather up your courage and watch the blood-curdling video below (peek through your fingers if you are faint of heart), and then read about solutions to this horrific situation. Well, there


Are Your Promoters Really Promoting You?

The new corporate buzzword everyone has been talking about is NPS or Net Promoter Score. NPS is being hailed as the new way to measure customer satisfaction–it has proven to be one of the most accurate predictors of revenue growth. As a result, companies worldwide are adopting NPS as a simple yet effective measurement of


New Hotel Economy

4 Simple Tips for Conquering the New Hotel Economy

Who isn’t always looking for a good deal? Negotiating the best price and not leaving any money on the table has been a strategy of both consumers and planners of group business travel during the past few years. Lower rates, suite upgrades, banquet upgrades and audio-visual needs have all been a part of the “bone


Online venue sourcing

What’s in It For Me? How to Use Survey Incentives Correctly

You’ve heard it all before: Fill out our survey and receive a gift card. Tell us about your experience and be entered to win a free iPad. Rate our product and we’ll send you a free T-shirt. The concept is simple and widely used by organizations looking to increase their survey response rates. They incentivize


7 Must-Read Books for Hospitality Marketing & Sales Directors

Whether you’re by the pool or lounging around the house after putting in hours at the hotel, most likely you’ll reach for your favorite book. This summer, skip your usual mystery or romance novel for a book that will power up your hotel marketing and sales techniques, while also boosting your industry expertise. With sales