2018 Outlook for Meetings and Events Industry

Suffice it to say that hotel and hospitality professionals will have a lot on their plates this year as they react to everything from rapid technology advancements to changing...

Hospitality Technology

Creative Tech that Enables Exceptional Hotel Service

Around the country, hotels are using technology to provide high-touch experiences for guests. Their goal: to understand and anticipate their needs, and by offering new conveniences and options to boost the guest experience. Data and Communication are Foundational Bill DeForrest is CEO of Spire Hospitality, a hotel management company based in Chicago. DeForrest says he


VR in Hospitality

Using 360-Degree VR to Promote Hospitality

Hotels and Destination Marketing Organizations are embracing VR in a big way. According to an article in Hotelier Magazine, “In the past year, Marriott Hotels and Resorts, Best Western Hotels & Resorts, Holiday Inn Express, Carlson Rezidor Hotel Group, Shangri-Law Hotels, and Resorts and Airbnb have all incorporated VR into the guest experience in some


Cvent CONNECT 2017

Success Story – Cvent Passkey at Cvent CONNECT 2017

As an industry leader in the meeting and event software space, Cvent has over 300,000 users worldwide — and that’s before you count the event planners under our own roof. Events are at the center of everything we do; our team is built on the idea that face-to-face interaction creates meaningful connections. Our team, led


Cvent Passkey Group Room Block Webinar

[Webinar] Unlocking More Group Room Block Revenue

Whether you’re a Passkey pro or a group room block trailblazer, our upcoming webinar, “Take the Next Step to Unlocking More Revenue from Your Group Room Blocks” is for hospitality professionals who want to kick-start the new year with better group marketing and demand management strategies. Register now to learn how Cvent Passkey can help


Passkey Webinar

[Webinar] The Untapped Goldmine for Improving Group Business

End the year on a high note with Cvent’s new two-part webinar series, The Untapped Goldmine for Improving Group Business. Join hoteliers, event planners, and Cvent experts as they dive into little-known ways to increase profit, gain margin, and avoid the pitfalls of missed revenue opportunities in group business. Because when you’re busy entering planner


Cvent Hotel Marketing

3 Ideas Big Hotel Chains Should Borrow From Independents

For business travelers, the benefits of staying at a name-brand hotel come down to quality and trust: Guests know what to expect from their stay with a big brand, and they can appreciate the convenience when heading out-of-town for conferences or meetings. But is that enough? Millennial travelers – who will make up more than


Cvent Tech Trends 2018

Digital Tech Trends Hotels Should Try Before 2018

With 2018 just around the corner, tech trends present an exploding array of innovation-driven options to delight visitors and guests. Right now, hotel operators should be thinking now about some of the trends they could try before the new year rolls around. Here’s just a sampling of some trends that are creating some buzz in


Happy Hotel Customers

Hotel Service for the Best Customer Experience

Andy Stangenberg: Founder, CEO Q-Principle, On Hotel Service With over 27 years of experience in the operational field of the service industry in six different countries, Stangenberg developed a tremendous understanding of service excellence and the importance of service engagement between associates and guests. He taught service and leadership in many countries and owned and


Cvent CONNECT Europe 2017

[Hospitality Highlights] Cvent CONNECT Europe 2017

In early October, hundreds of members of the global MICE and travel community came together in London to attend our inaugural Cvent CONNECT Europe. Guests heard about new technologies and upgrades that Cvent is building as well as the key industry trends and how to further leverage the power of your events. Lots of time