5 Steps to RFP Success for Hotels

Competition is fierce when it comes to RFP responses. Software automation goes a long way toward streamlining the process, but there are other things you can do to up...

Cvent CONNECT 2017

CVB Attendee Perspective: Cvent CONNECT 2017

We’ve all been there: attending a tradeshow that your employer has spent thousands of dollars on, only to return empty handed and defeated with no new business to show for it. Gone are those days, since trade show technology and appointment applications make it easier to match the right buyers with the right suppliers. This


#CventCONNECT Recap: Planner Panel Session

Unforgettable events are created through a series of smart decisions by an event planner. Hoteliers alike were treated to tips from four top-notch planners during Cvent CONNECT 2017’s breakout session, “From the Planners: Client Success Stories.” Ashley Stewart, the session’s moderator, former planner, and now executive event producer, led the panelists’ in-depth discussion on their


Engage Hotel Guests with Mobile

3 Ways to Engage Hotel Guests with Mobile

As the world goes mobile, more industries are communicating with clients through their preferred device. Hotels who include mobile strategies in their guest communication can enhance their guest services and increase loyalty. Engaging customers through a digital strategy can result in 40% higher guest loyalty rate and increase ROI by 564% A study done by


Cvent Hotel Space for Events

Modernizing Hotel Space for Events

The hospitality business is a competitive and growing space. No venue, regardless of how trendy and in demand it once was can ever rest on its laurels. New properties are continually emerging, and existing properties work tirelessly to keep their venues up-to-date and attractive to event planners and their guests. They judge you based on


DMO Guest Feedback

How DMOs Use Guest Feedback for Sales and Marketing Plans

Guest feedback is one of the most crucial ways the travel and meetings industry finds major trends, address shortfalls, and enhance their offerings. Gone are the days of a single event feedback survey; you can share your opinions for better or for worse on a number of platforms, from websites and apps to social media.


Cvent 2016 Planner Sourcing Report

Cvent 2016 Planner Sourcing Report

From budgeting to the entire online sourcing process, we polled more than 700 planners about what makes their #PlannerSourcing experience successful. In the second year of this survey, you’ll gain a side-by-side data comparison of 2015 vs. 2016 results for better insight into what planners want and how their expectations are changing. Survey participants included:


Cvent HSG

What is a Hotel Success Group?

Hoteliers have been coming to us for years asking how they can be more competitive. What is the most effective way to use our channel? How can we understand the planner journey? With Cvent’s network of more than 74,000 meeting and event professionals, we are happy to provide insights on what builds planner loyalty, how


[Infographic] 2016 Planner Sourcing Report

Some of the most valuable information hotel professionals can use comes directly from their actual group business audience: meeting and event professionals. In our latest 2016 Planner Sourcing Report, we tapped into our growing planner network for insight into what exactly fuels sourcing decisions now and in the future. The survey polled more than 700


Cvent Planner Loyalty Study

Cvent Planner Loyalty Study

According to American Express Meetings & Events, over 85% of respondents indicated having similar or increased levels of meeting activity at their venue in 2016, regardless of planner loyalty. Venues are reaping the benefits of increased meeting growth, new construction, and rates – and for the first time since 1981, occupancy rates are at an