What Influences Planners’ Hotel Reviews

According to Cvent’s 2018 Global Planner Sourcing Report, positive reviews are the top influence on planners’ destination choices. Peer recommendations, meanwhile, remain their most influential resource for booking decisions....

CVBs in Multicultural Sector

Increasing CVB Business in the Multicultural Sector

Increasing your meetings and events business as a CVB is no easy task. It often requires shaking things up and doing something different from the norm. This is the approach the  Cincinnati USA Convention & Visitors Bureau took, finding great success turning their focus to the multicultural sector. With the multicultural segment, it’s much more than smart segmentation


Cvent - Hotel Guest Feedback

How to Gather Valuable Hotel Guest Feedback

Today’s hotel guests have a wide range of feedback tools to share information about their experiences, good and bad. Yelp, TripAdvisor, Google, Facebook, and other channels now offer consumers a public platform to share kudos and grievances. These channels also provide hotel operators a means of gathering input. Unfortunately, that input can be highly unreliable


Cvent | Chatbots

How Chatbots Improve Meetings and Events

While we see big brands using chatbots to engage users online, we are now seeing chatbots as a way to engage them more offline. Chatbots are now being used as a tool for events in helping capture audiences and attendees. We are seeing a trend of events moving away from apps as it’s becoming more


Cvent - Hotel Feedback

Accentuating the Positive: Influencing Hotel Reviews

“This place is the worst” is not the kind of review that hospitality professionals want to see. Negative reviews, unfortunately, have a tendency to spread far more quickly than positive. Providing a memorable experience is, of course, foundational to ensuring positive reviews. But what else can hoteliers do to boost the odds that shining reviews will surface after guests’


Cvent - 2018 Outlook for Meetings and Events Industry

2018 Outlook for Meetings and Events Industry

Suffice it to say that hotel and hospitality professionals will have a lot on their plates this year as they react to everything from rapid technology advancements to changing consumers’ needs. Here’s a look at some of the top trends likely to impact you this year. Creative Group, a boutique advertising agency based in Appleton,


Hospitality Technology

Creative Tech that Enables Exceptional Hotel Service

Around the country, hotels are using technology to provide high-touch experiences for guests. Their goal: to understand and anticipate their needs, and by offering new conveniences and options to boost the guest experience. Data and Communication are Foundational Bill DeForrest is CEO of Spire Hospitality, a hotel management company based in Chicago. DeForrest says he


Happy Hotel Customers

Hotel Service for the Best Customer Experience

Andy Stangenberg: Founder, CEO Q-Principle, On Hotel Service With over 27 years of experience in the operational field of the service industry in six different countries, Stangenberg developed a tremendous understanding of service excellence and the importance of service engagement between associates and guests. He taught service and leadership in many countries and owned and


5 Steps to RFP Success for Hotels

5 Steps to RFP Success for Hotels

Competition is fierce when it comes to RFP responses. Software automation goes a long way toward streamlining the process, but there are other things you can do to up your approval odds. Following tried-and-true expert advice will help you avoid common RFP pitfalls and move your response higher on the short list. Get honest Do


#CventCONNECT Recap: Planner Panel Session

Unforgettable events are created through a series of smart decisions by an event planner. Hoteliers alike were treated to tips from four top-notch planners during Cvent CONNECT 2017’s breakout session, “From the Planners: Client Success Stories.” Ashley Stewart, the session’s moderator, former planner, and now executive event producer, led the panelists’ in-depth discussion on their