#CventCONNECT Recap: Planner Panel Session

Unforgettable events are created through a series of smart decisions by an event planner. Hoteliers alike were treated to tips from four top-notch planners during Cvent CONNECT 2017’s breakout...

#CventCONNECT Recap: Building Lasting Experiences Using Customer Data Session

We should be asking ourselves daily “How can we keep this customer happy? …because if we don’t, somebody else will.” Conor Wilcock began his session with this quote from Bill Gates. Conor knows a thing or two about keeping customers happy. As Research Director at B2B International, Conor’s performed market research with hundreds of clients,


Engage Hotel Guests with Mobile

3 Ways to Engage Hotel Guests with Mobile

As the world goes mobile, more industries are communicating with clients through their preferred device. Hotels who include mobile strategies in their guest communication can enhance their guest services and increase loyalty. Engaging customers through a digital strategy can result in 40% higher guest loyalty rate and increase ROI by 564% A study done by


Hotel Tech Trends - Cvent

Have You Considered These Hotel Tech Trends?

As technology evolves, the number of communication solutions also continues to grow. With so many options, some of these services and products may be exactly what your hotel needs to gain a valuable edge on the competition. Below are some of the latest hotel communication trends and how they can upgrade and operationalize your property


Cvent Hotel Space for Events

Modernizing Hotel Space for Events

The hospitality business is a competitive and growing space. No venue, regardless of how trendy and in demand it once was can ever rest on its laurels. New properties are continually emerging, and existing properties work tirelessly to keep their venues up-to-date and attractive to event planners and their guests. They judge you based on


Cvent HSGs

HSGs Boost Group Business Performance

Hoteliers around the world constantly face the nagging question of how to increase group business. With uncertainty over politics pulling industries of all sorts in different directions, hospitality is sure to take a blow (unless of course you’re prepared). Hoteliers and event planners are bracing for an impact from these global changes – is your


Cvent Customer Success

5 Tips For Cvent Customer Success

First off, we just want to start by saying how happy we are that you’re a part of the Cvent family. We put together a quick “welcome kit” for you to get the most out of your partnership with Cvent. And if you’ve been with us for awhile now (hey, we’ve been in the industry for 17



DMO Guest Feedback

How DMOs Use Guest Feedback for Sales and Marketing Plans

Guest feedback is one of the most crucial ways the travel and meetings industry finds major trends, address shortfalls, and enhance their offerings. Gone are the days of a single event feedback survey; you can share your opinions for better or for worse on a number of platforms, from websites and apps to social media.


Cvent Hotel Marketing

Marketing Venues to Millennial Event Planners

Your event planner clients are filled with the passion, creativity, and exceptional organizational skills it takes to excel in this field. That’s exactly what the millennial generation brings to the mix. They’ve entered the business with passion and innovation, but they’re not likely to be influenced by the same factors their GenY and Baby Boomer