April 18, 2018 // 4 min read
Chatbot Best Practices and Analytics
Are they dealing with a human or a bot? As long as guests and potential guests get the service and assistance they need, hospitality pros can boost productivity and even cut costs...
March 14, 2018 // 7 min read
How Chatbots Improve Meetings and Events
While we see big brands using chatbots to engage users online, we are now seeing chatbots as a way to engage them more offline. Chatbots are now being used as a tool for events in helping capture audiences and attendees. We are seeing a trend of events moving away from apps as it’s becoming more
January 17, 2018 // 3 min read
2018 Outlook for Meetings and Events Industry
Suffice it to say that hotel and hospitality professionals will have a lot on their plates this year as they react to everything from rapid technology advancements to changing consumers’ needs. Here’s a look at some of the top trends likely to impact you this year. Creative Group, a boutique advertising agency based in Appleton,
January 10, 2018 // 4 min read
Creative Tech that Enables Exceptional Hotel Service
Around the country, hotels are using technology to provide high-touch experiences for guests. Their goal: to understand and anticipate their needs, and by offering new conveniences and options to boost the guest experience. Data and Communication are Foundational Bill DeForrest is CEO of Spire Hospitality, a hotel management company based in Chicago. DeForrest says he
January 03, 2018 // 3 min read
Using 360-Degree VR to Promote Hospitality
Hotels and Destination Marketing Organizations are embracing VR in a big way. According to an article in Hotelier Magazine, “In the past year, Marriott Hotels and Resorts, Best Western Hotels & Resorts, Holiday Inn Express, Carlson Rezidor Hotel Group, Shangri-Law Hotels, and Resorts and Airbnb have all incorporated VR into the guest experience in some
December 13, 2017 // 2 min read
Success Story – Cvent Passkey at Cvent CONNECT 2017
As an industry leader in the meeting and event software space, Cvent has over 300,000 users worldwide — and that’s before you count the event planners under our own roof. Events are at the center of everything we do; our team is built on the idea that face-to-face interaction creates meaningful connections. Our team, led
November 28, 2017 // 2 min read
[Webinar] The Untapped Goldmine for Improving Group Business
End the year on a high note with Cvent’s new two-part webinar series, The Untapped Goldmine for Improving Group Business. Join hoteliers, event planners, and Cvent experts as they dive into little-known ways to increase profit, gain margin, and avoid the pitfalls of missed revenue opportunities in group business. Because when you’re busy entering planner
November 08, 2017 // 4 min read
Digital Tech Trends Hotels Should Try Before 2018
With 2018 just around the corner, tech trends present an exploding array of innovation-driven options to delight visitors and guests. Right now, hotel operators should be thinking now about some of the trends they could try before the new year rolls around. Here’s just a sampling of some trends that are creating some buzz in
October 31, 2017 // 4 min read
[Hospitality Highlights] Cvent CONNECT Europe 2017
In early October, hundreds of members of the global MICE and travel community came together in London to attend our inaugural Cvent CONNECT Europe. Guests heard about new technologies and upgrades that Cvent is building as well as the key industry trends and how to further leverage the power of your events. Lots of time
August 25, 2017 // 4 min read
Social Engineering: What Your Guests Don’t Know Could Hurt You
If you’re not familiar with WonderHowTo.com, it’s a site worth checking out. Its tagline is “fresh hacks for a changing world” and a notable “how to” post from a few years ago is titled “Use Social Engineering to Gain Unauthorized Access to a Hotel Room.” And while it contains a caveat indicating that the information
