2018 Outlook for Meetings and Events Industry

Suffice it to say that hotel and hospitality professionals will have a lot on their plates this year as they react to everything from rapid technology advancements to changing...

Hospitality Technology

Creative Tech that Enables Exceptional Hotel Service

Around the country, hotels are using technology to provide high-touch experiences for guests. Their goal: to understand and anticipate their needs, and by offering new conveniences and options to boost the guest experience. Data and Communication are Foundational Bill DeForrest is CEO of Spire Hospitality, a hotel management company based in Chicago. DeForrest says he


VR in Hospitality

Using 360-Degree VR to Promote Hospitality

Hotels and Destination Marketing Organizations are embracing VR in a big way. According to an article in Hotelier Magazine, “In the past year, Marriott Hotels and Resorts, Best Western Hotels & Resorts, Holiday Inn Express, Carlson Rezidor Hotel Group, Shangri-Law Hotels, and Resorts and Airbnb have all incorporated VR into the guest experience in some


Cvent CONNECT 2017

Success Story – Cvent Passkey at Cvent CONNECT 2017

As an industry leader in the meeting and event software space, Cvent has over 300,000 users worldwide — and that’s before you count the event planners under our own roof. Events are at the center of everything we do; our team is built on the idea that face-to-face interaction creates meaningful connections. Our team, led


Passkey Webinar

[Webinar] The Untapped Goldmine for Improving Group Business

End the year on a high note with Cvent’s new two-part webinar series, The Untapped Goldmine for Improving Group Business. Join hoteliers, event planners, and Cvent experts as they dive into little-known ways to increase profit, gain margin, and avoid the pitfalls of missed revenue opportunities in group business. Because when you’re busy entering planner


Cvent Tech Trends 2018

Digital Tech Trends Hotels Should Try Before 2018

With 2018 just around the corner, tech trends present an exploding array of innovation-driven options to delight visitors and guests. Right now, hotel operators should be thinking now about some of the trends they could try before the new year rolls around. Here’s just a sampling of some trends that are creating some buzz in


Cvent CONNECT Europe 2017

[Hospitality Highlights] Cvent CONNECT Europe 2017

In early October, hundreds of members of the global MICE and travel community came together in London to attend our inaugural Cvent CONNECT Europe. Guests heard about new technologies and upgrades that Cvent is building as well as the key industry trends and how to further leverage the power of your events. Lots of time


Social Engineering

Social Engineering: What Your Guests Don’t Know Could Hurt You

If you’re not familiar with WonderHowTo.com, it’s a site worth checking out. Its tagline is “fresh hacks for a changing world” and a notable “how to” post from a few years ago is titled “Use Social Engineering to Gain Unauthorized Access to a Hotel Room.” And while it contains a caveat indicating that the information


Engage Hotel Guests with Mobile

3 Ways to Engage Hotel Guests with Mobile

As the world goes mobile, more industries are communicating with clients through their preferred device. Hotels who include mobile strategies in their guest communication can enhance their guest services and increase loyalty. Engaging customers through a digital strategy can result in 40% higher guest loyalty rate and increase ROI by 564% A study done by


Hotel Tech Trends - Cvent

Have You Considered These Hotel Tech Trends?

As technology evolves, the number of communication solutions also continues to grow. With so many options, some of these services and products may be exactly what your hotel needs to gain a valuable edge on the competition. Below are some of the latest hotel communication trends and how they can upgrade and operationalize your property