Service Is Key to Creating Memorable Experiences

In May 2017, there were 200 hotel projects in development in New York City. Less than six months later, that number increased to 260 new hotels that would soon be presenting additional options for travelers — fueling the fire of competition among hotels.

Looking at the hotel landscape in New York City, with so many new hotel options and all the established properties investing millions of dollars in redesigns to remain competitive, how can hoteliers truly make an impact in winning business and loyalty from travelers? And if you are a traveler, how do you decide among so many options?

It’s All About Service  

There is a saying: “People don’t remember what you say. They remember how you make them feel.” The definition of hospitality is the friendly and generous reception and entertainment of guests, visitors, and strangers. The only way to make an impact in a sea of options is to focus on the core value of the hotel industry: service. There are many ways to make travelers feel welcome, valued, and appreciated, and it all begins even before guests walk through the front doors of a hotel. Here is a review from TripAdvisor from a traveler sharing a magical, memorable experience at the Sheraton Tribeca New York:

“I have been staying at the Sheraton for 15 years with a combined 536 nights. I had the pleasure of meeting the most courteous, inviting, charming host by the name of Deon from the club lounge on the 21st floor. I rarely find myself writing reviews. When one receives such superior service as I did, I feel it’s only fair for all of New York, and the world for that matter, to know about this hidden gem. Located on the rooftop with a panoramic view of Manhattan, you can be sure to be in awe. Meeting Deon and having the luxury of being a guest in his club floor was my best club-level-floor experience yet! I must have been to over 50 different club lounges in my years, and this one has exceeded my expectations. Bravo to management for recognizing value in such a wonderful man like Deon. After all my years of travel to New York, I have finally found my home when I’m here, and it’s definitely thanks to the hospitality I received by this gentleman. Thank you and we can’t wait to see you again.”

The Sheraton Tribeca prides itself on the team it has built and empowered to make lasting impressions on every guest who walks through the hotel doors. From the associates at the front desk, housekeeping, the sales department, and throughout every department of the hotel, the philosophy and company culture is geared around the concept of T.E.A.M (Together Everyone Achieves More). It’s the key component that makes this hotel memorable.

Located in the heart of Tribeca, the Sheraton Tribeca New York is within walking distance of some of the greatest shopping, restaurants, and culture that New York City has to offer. As travelers seek to stay at hotels where they can experience and submerge themselves in the local neighborhoods, the cool, laid-back yet sophisticated vibe of this area makes it an ideal destination. Contact the sales team at sales@sheratontribeca.com to hear more about special packages and promotions.


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