The More You Know: Your Guide to OnArrival Resources

Life throws seemingly insurmountable challenges at us daily that test both our willpower and mental sanity. Resetting your Netflix password can become a fiery gauntlet of changing password after password because you accidentally entered the wrong birthday when you created your account. A quick trip to Target for Nutella can morph into a shopping cart filled with groceries for a last minute breakfast extravaganza. It’s in these times we remember the immortal words of Jeff Goldblum, “life finds a way.”

To overcome the challenges we face, we search for resources that can help us prepare for future challenges. These resources may make us secretly think  “I wish I knew about this earlier.” Our goal on the Cvent Success team is to empower our customers with the knowledge needed to prevent these thoughts altogether. After all, knowledge is power. And so, we’d like to highlight a new resource that has been developed for planners to utilize when they are preparing to utilize the OnArrival mobile app for check-in purposes onsite.

OnArrival Training

The on-demand icon will take you to a training page that contains on-demand training classes focusing on four key functions of OnArrival. These are checking in attendees, accepting payments, registering attendees onsite, and printing name badges onsite. If you prefer to learn at your own pace and reference a document, you can click the Guide icon and you’ll be taken to a Cvent Community article.

Checking In Attendees

On-Demand Checking In Guide Checking In

Learning how to check in attendees at your event is the first step in setting yourself up for OnArrival success! This course will demonstrate how to swipe in attendees with OnArrival, use your device to scan badges, and even show how attendees check themselves in using Kiosk Mode.

Accepting Payments

On-Demand Guide

If your event has fees, then knowing how to accept payments through the OnArrival app will be beneficial. This course will focus on how planners and attendees can swipe credit cards using a reader or entering details manually. Additionally, this course will showcase how to record offline payments such as checks and cash.

Registering Attendees Onsite

On-Demand Checking In Guide

When you need to register walk-in attendees the day of your event, the OnArrival app is here to help! This course will show how to register attendees onsite using Admin Mode and Kiosk Mode. Planners will also learn how to configure Kiosk Mode settings within Cvent and OnArrival.

Printing Name Badges Onsite

On-Demand Guide

Complete the check-in experience by learning how to print name badges onsite when using OnArrival Premium. This course will illustrate how to set up your router, printer and the settings needed to configure the OnArrival app.

Some of the links above are to the Cvent Community, a go-to resource for step-by-step help articles & tutorials, user forums, 24×7 support, and more. They are only accessible to Cvent users. Visit the Cvent Community to learn more.

 This was written by Ash Kanojia, Client Success Consultant at Cvent. Ash is an avid runner who enjoys renting movie theaters on Marvel premiere nights, singing Disney-themed karaoke songs after consuming Korean BBQ, and has a slight obsession with technology and Oreos.


Cvent Success Team

Written by Cvent Success Team

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