Posts by Patti Shock

Patti Shock is the Academic Consultant for The International School of Hospitality, a certificate granting school based in Las Vegas.

She a retired professor in the Harrah College of Hotel Administration at the University of Nevada, Las Vegas, having taught full-time at UNLV for over 25 years and chaired the Tourism and Convention Department for 18 years. Prior to that, she chaired the Hotel, Restaurant and Travel Department at Georgia State University in Atlanta, for 10 years. She is currently teaching online classes for both UNLV and Florida International University.

Shock teaches Catering (and has co-authored 5 books on the subject, plus the F&B Chapters for many of the association books, including IAEE, PCMA and the CIC Manual). She also teaches Intro to Conventions and Exposition & Events Management.

Shock has been a frequent speaker at industry meetings, and has been honored with many awards and accolades over the years. 

Patti enjoys sharing her knowledge with a wider audience in this blog. The content will include a combination of facts, my opinion and my perception. She welcomes divergent views and additional examples in the comments fields.

The views expressed here are those of the author and do not necessarily reflect those of Cvent or any other organization or individual.

The views expressed here are those of the author and do not necessarily reflect those of Cvent or any other organization or individual.

Introducing: Patti Shock

Patti J. Shock, CPCE, CHT, is a professor in the Harrah College of Hotel Administration at the University of Nevada, Las Vegas.  She has been at UNLV for almost 25 years and chaired the Tourism and Convention Department for 18 years.  Prior to that, Shock chaired the Hotel, Restaurant and Travel...read more

Would a Dine Around Work for You?

Most conventions leave one open night, where nothing official is planned. It can be to save money. It can be to give attendees the opportunity to explore the destination and dine in renowned restaurants. It can be so suppliers can entertain present and potential clients. But, what about the...read more

Charter Bus FAQ

Although we tend to use the term "bus" universally, there are different categories of busses. And, to confuse the issue, the same categories are used for types of charter bus service. Type of bus: A motorcoach is what is most often thought of when someone says bus.They seat approx. 55 people. A...read more

1 Question About Sourcing Audio-visual

Question: When you outsource your audio-visual, does a tech usually stay in the room to make sure your audio-visual doesn't have any issues? It that something they automatically include or is that something that needs to be asked for and will be charged? Answer: It all depends on what you negotiate...read more

The Banquet Event Order (BEO)

How much attention do you pay to your BEOs? I'm guessing: less than you should. Also called Function Sheet or Event Order, Banquet Event Orders (BEOs) serve as the basis of internal communication between departments. A BEO is prepared for each event and copies are sent to relevant departments,...read more

When Your Space Is Not Adequate for Your Event

I recently received this question from a student: What do you do when you have to book a site way in advance and then later find out that the specs for the gala or one of the big events is just not adequate for the function? Have you had this experience and what did you do? Is this something you can...read more

What Everybody Ought to Know About Bus Charter Sponsorship

I love when students ask me questions. Formulating the answers pulls things out of my brain that have been sitting there in storage until needed. (And, some give me ideas for blog posts!) Question: I read in the textbook that some meeting managers try to get sponsorships to cover the costs of...read more

More Cool Online Tools

There are many free resources available online.  Here are some I have run across recently: You can add a caption on any photo at Roflbot Simply upload a photo, type your copy in the box and create a new image with a caption on it. (This is how they make all of those web memes like the 'I Can Has...read more

It All Starts with a Relationship

Whatever side of the industry you are a part of, it is critically important to develop rapport and to understand the goals, needs and desires of the client, sponsor, the venue and the media. Sponsorships are growing, due to the ability to target market segments and because television advertising is...read more

Food Poisoning & How to Avoid It

As I am still recovering from a serious bout of food poisoning, I thought it would be appropriate and timely for me to remind you of the dangers inherent in the improper handling food. The Kitchen How closely do you inspect the kitchen on your site tours? I would be wary of any venue that would not...read more

Preferences

You should never choose anything based on your own preferences - be it food, music, entertainers or speakers. I had a colleague who once managed a hotel. He loved Barbershop Quartet music, so he booked a group into the lounge. Not only did it not attract people, those that wandered in quickly left....read more
Hilton Anaheim
Subscribe to our Monthly Newsletter
Receive updates on the latest trends, best practices, and strategies
to transform your meetings and events