Cvent’s Top Meeting Hotel: How do they do it?

The Gaylord Opryland Resort & Conference Center is obviously doing something right. The Nashville property has landed atop Cvent’s list of Top Meeting Hotels in the U.S. for the...

Gaylord Opryland Resort

Top Meeting Hotels: Who Made Cvent’s List?

Cvent released its 2018 lists for the Top Meeting Hotels, and the U.S. rankings have a familiar name at No. 1: The Gaylord Opryland Resort & Convention Center in Nashville tops the list for the second consecutive year. “Being recognized as the highest-ranking hotel two years in a row is a testament to our incredibly


Cvent - Hotel Guest Feedback

How to Gather Valuable Hotel Guest Feedback

Today’s hotel guests have a wide range of feedback tools to share information about their experiences, good and bad. Yelp, TripAdvisor, Google, Facebook, and other channels now offer consumers a public platform to share kudos and grievances. These channels also provide hotel operators a means of gathering input. Unfortunately, that input can be highly unreliable


Cvent - Hotel Feedback

Accentuating the Positive: Influencing Hotel Reviews

“This place is the worst” is not the kind of review that hospitality professionals want to see. Negative reviews, unfortunately, have a tendency to spread far more quickly than positive. Providing a memorable experience is, of course, foundational to ensuring positive reviews. But what else can hoteliers do to boost the odds that shining reviews will surface after guests’


Hotel Guest Service is Disconnecting in 2018

Hotel Guest Service is Disconnecting in 2018

Despite the growth in new and emerging technology like artificial intelligence (AI), the Internet of Things (IoT), virtual and augmented reality (VR and AR), and more, a growing number of consumers are turning to “analog” experiences. People are choosing board games instead of computer games and interacting with the real world instead of the virtual


4 Creative Ways Hotels Can Work with Influencers

Looking to showcase your hotel in front of new audiences? Influencer marketing is all the rage — and for a good reason. In summer 2017, a study done by influencer marketing platform gen.video and shopper marketing agency Geometry Global found that “upwards of 90% of social media users are persuaded to make a purchase after seeing


Cvent - 2018 Outlook for Meetings and Events Industry

2018 Outlook for Meetings and Events Industry

Suffice it to say that hotel and hospitality professionals will have a lot on their plates this year as they react to everything from rapid technology advancements to changing consumers’ needs. Here’s a look at some of the top trends likely to impact you this year. Creative Group, a boutique advertising agency based in Appleton,


Hospitality Technology

Creative Tech that Enables Exceptional Hotel Service

Around the country, hotels are using technology to provide high-touch experiences for guests. Their goal: to understand and anticipate their needs, and by offering new conveniences and options to boost the guest experience. Data and Communication are Foundational Bill DeForrest is CEO of Spire Hospitality, a hotel management company based in Chicago. DeForrest says he


Cvent Passkey Group Room Block Webinar

[Webinar] Unlocking More Group Room Block Revenue

Whether you’re a Passkey pro or a group room block trailblazer, our upcoming webinar, “Take the Next Step to Unlocking More Revenue from Your Group Room Blocks” is for hospitality professionals who want to kick-start the new year with better group marketing and demand management strategies. Register now to learn how Cvent Passkey can help


Passkey Webinar

[Webinar] The Untapped Goldmine for Improving Group Business

End the year on a high note with Cvent’s new two-part webinar series, The Untapped Goldmine for Improving Group Business. Join hoteliers, event planners, and Cvent experts as they dive into little-known ways to increase profit, gain margin, and avoid the pitfalls of missed revenue opportunities in group business. Because when you’re busy entering planner