Happy Hotel Customers

Hotel Service for the Best Customer Experience

Andy Stangenberg: Founder, CEO Q-Principle, On Hotel Service With over 27 years of experience in the operational field of the service industry in six different countries, Stangenberg developed a tremendous understanding of service excellence and the importance of service engagement between associates and guests. He taught service and leadership in many countries and owned and


Cvent CONNECT Europe 2017

[Hospitality Highlights] Cvent CONNECT Europe 2017

In early October, hundreds of members of the global MICE and travel community came together in London to attend our inaugural Cvent CONNECT Europe. Guests heard about new technologies and upgrades that Cvent is building as well as the key industry trends and how to further leverage the power of your events. Lots of time


Hospitality Industry Disaster Relief - Cvent

Hospitality Industry Disaster Relief

In the wake of the recent disasters and tragedies in the US, communities all over the world have suffered from loss. In 2017, we’ve encountered devastating hurricanes, fires, earthquakes, and the deadliest mass shooting in the US. In their wake, hospitality professionals have a great but unique responsibility, different from their big-industry counterparts, because they


Cvent Passkey Product Seminar

You’re Invited – Cvent Passkey Seminars

Hoteliers are faced with a three-prong challenge. Attract transient business, win group business leads, and delight leisure travelers all at the same time. The hospitality industry adapts to trends as they arise, but hoteliers are known to define new trends from the inside out. Booking and managing room blocks is a challenge that hotels of


Hotel Budget Cvent

[Webinar] Building a Winning Hotel Budget

If you’re not using technology to give you a leg up on the competition, you’re likely missing out on opportunities that can boost your group business performance and hotel budget strategy. It can be tough to break away from top-of-mind priorities to learn about new trends and options for beating the competition, but that’s exactly



5 Steps to RFP Success for Hotels

5 Steps to RFP Success for Hotels

Competition is fierce when it comes to RFP responses. Software automation goes a long way toward streamlining the process, but there are other things you can do to up your approval odds. Following tried-and-true expert advice will help you avoid common RFP pitfalls and move your response higher on the short list. Get honest Do


Social Engineering

Social Engineering: What Your Guests Don’t Know Could Hurt You

If you’re not familiar with WonderHowTo.com, it’s a site worth checking out. Its tagline is “fresh hacks for a changing world” and a notable “how to” post from a few years ago is titled “Use Social Engineering to Gain Unauthorized Access to a Hotel Room.” And while it contains a caveat indicating that the information


[Infographic] Hospitality Highlights at Cvent CONNECT 2017

Did you know that there were more than 2,000 planner attendees at Cvent CONNECT this year? From the Trade Show to the keynote presentations, there were plenty of activities and networking opportunities throughout the week. Check out our new infographic that shows the highlights from the Hospitality Cloud portion of Cvent CONNECT 2017 below.